Monday, May 25, 2020

Taqa - Understanding the Principles and Practises of...

Understanding the principles and practices of assessment 1.1 Assessment measures the learner’s progress towards or the completion of, the learning aim and criteria, and can be used at any point during the learning cycle. It can provide information to adapt the delivery to suit the learner’s needs and abilities; a learner may need more help or time on some aspects, or has progressed quicker than planned and requires additional goals. By standardising the assessment process this creates uniformity for all learners. 1.2 There are three main areas of assessment, which are the initial, formative and summative assessment. Initial assessment includes work done prior or during a learner’s induction to the programme. Formative assessment includes†¦show more content†¦Formative assessment can be an effective tool in building positive relationships as it gives cause for two-way communication at any point of a learning course. It can be written or verbally delivered, offering the opportunity to appeal to a variety of learning styles. It enables the learner to influence their learner programme and helps them build essential life-skills such as goal setting and self assessment. Its main disadvantage for the trainer is the amount of time the type of assessment can consume, and a learner may become disengaged by repetitive assessment exercises that interrupt the flow of learning. Summative assessment The assessment used at the end of a learning programme to determine finally whether the learning programme to determine finally whether the learning aims have been reached can be described as summative. It is often essential to fulfil contractual obligations with external bodies, and correct execution is necessary to ensure financial recompense. It can have real value to the learner as it offers recognition of achievement, but can cause anxiety in more nervous learners as the finality of the exercise is realised. 3.1 When planning assessment, several factors need to be taken into consideration. An assessor needs to take into consideration of safeguarding and the safety of both the learner and themselves, often risk assessments are

Thursday, May 14, 2020

Women s Rights And The Rights - 1239 Words

Throughout history women have had to repeatedly fight for the basic rights readily given to their male counterparts. The right to vote, the right to own property, the right to divorce, and the right to an equal education are only a few of many examples in which women have had to fight for gender equality against their peers, and even their own government. I believe the women’s plight of this generation is a woman’s right to an abortion. It is my opinion that women should retain the right to an abortion, regardless of trimester. No state or federal law should be able to regulate a situation so personal and private, or impose laws in order to make treating the condition more difficult for those involved. The decision to terminate a pregnancy is morally complex for everyone involved, however, it should be a woman’s decision and hers alone. An invasion of privacy in such an inhuman way is unconstitutional and a direct attack on women’s rights and the progress women have made in striving for equality. On March 29, 1965 the Supreme Court was presented with the infamous case, Griswold v. Connecticut. When Estelle Griswold, the Executive Director of the Planned Parenthood League of Connecticut and a colleague, the Medical Director for the League, unlawfully gave medical advice to married couples considering birth control. Such counseling was illegal in the state of Connecticut and the two were criminalized for potentially preventing contraception. On June 7, 1965 the SupremeShow MoreRelatedWomen s Rights And Rights1010 Words   |  5 PagesIslamic regimes. Beginning from the constitutional period from 1905-1911, women began to mobilize and organized acts of defiance such as boycotts, riots, and protests. Despite the numerous odds against them, including not being classified as â€Å"citizens† equal under the constitution, women’s movements in Iran grew steadily over the early 1900’s. Women’s organizations produced scholarly publications discussing womenà ¢â‚¬â„¢s rights and arguing for representation (Mahdi 429). The Pahlavi period from 1925 toRead MoreThe Rights Of Women s Rights Essay1451 Words   |  6 Pagesabout women get abused, tortured and the way men treated or looked at them. I feel their pain, suffering and humiliation, so I became a supporter for women s right back in Vietnam to protect people who I believe that needed help. However, it does not last for long after I moved to the United State where women s rights is a big thing. At first, I was delighted that finally there is a place where women get respects and attention, but after a few research, my perspective started to change. Women in theRead MoreThe Rights Of Women s Rights1810 Words   |  8 PagesThe rights of women have become more than just a single movement, but an ongoing struggle. Women are continuing to fight for their rights in almost every aspect of life. Everyday life has become a struggle. The things women were born to do they are shamed for. Society has put a giant red target on their backs to shoot at. The struggle for women’s rights hasn’t just â€Å"gone away† or â€Å"been settled† if anything it’s been introduced to an even wider playing field. â€Å"The United Nations’ Universal DeclarationRead MoreHuman Rights And Women s Rights1129 Words   |  5 Pagesthis conference, let it be that human rights are women’s rights and women’s rights are human rights once and for all.† On September 5, 1995, 180 countries came together in Beijing China to hear first lady Hillary Clinton s speech about women s rights. This speech was the United Nations Fourth World Conference of Women. The target audience for this speech is governments and other organizations that can help meet the goal of making women s rights human rights. She addressed problems that every singleRead MoreWomen s Rights For Equal Rights1208 Words   |  5 PagesIn the U.S and most developed countries, wom en have gone far in fighting for their equal rights. The movement continues today and as more and more women are call upon to be aware of their roles in the society. However, the force of masculine force is still dominated and make it hard for women. Some complain and doubt that feminists have cross the line which thrown the society to another extreme, putting male into discrimination, demanding a retrivition of their male power. Sheryl Sandberg, AmericanRead MoreWomen s Rights Of Women Essay1455 Words   |  6 Pagesa myriad of women have expressed through outlets such as public assemblies, literature, and speeches. There have been three waves of the women’s movement, each targeting a variety of issues within each era. The third wave was in 1995, where Hillary Clinton spoke in Beijing, China, claiming that women’s rights were the same as human rights, that every aspiring girl deserved the civil liberties that every man was given around the world. Moreover, the moveme nt had shifted towards women in developingRead MoreWomen s Rights Of Women1265 Words   |  6 Pagesstands in the way of women being equal to men? Journalist Carlin Flora suggests the following, â€Å"While not all claims to humanity are universal and no one context, culture or continent can truly represent all peoples, the following three examples from very different contexts, cultures and continents show that some violations of women’s human rights are universal. In particular, it is still the case the world over that a woman’s reproductive rights, which impact on her right to life, are still seenRead MoreWomen s Rights Of Women881 Words   |  4 PagesTwenty –first century ladies are discovering it a daunting task to keep up both sexual orientation parts as an aftereffect of the women s activist development. They are presently assuming liability for both the supplier and the nurturer, battling like never before to acquire and keep a superior personal sati sfaction. Woman s rights has supported in equivalent vocation opportunity, battling to get ladies acknowledged into the employment advertise, and what initially began as ladies strengtheningRead MoreWomen s Rights Of Women Essay1647 Words   |  7 Pagesthe early 1920’s, women thought they had achieved the unachievable. They could finally work, keep their earned wages, marry whomever they please, and even vote. After reaching their goal and fighting vigorously, women could taste equality and the freedom they deserved. While women still have the right to work in today’s society, women are not exactly treated equal in the workplace. Regardless of the past and the extreme measures taken to ensure equal opportunities for both men and women, there are manyRead MoreWomen s Rights Of Women1590 Words   |  7 Pagesthe 1920s, women were ignored in every aspect of their life. From politics, to social situations, women were constantly looked at as lesser. The 20s was a decade of women ready to fight for their rights. From gaining social freedoms, to getting political rights, the 20s was the first decade of feminism. Many women played key roles in the fight for women s rights through speeches, marches, and much more. The women that fought for their rights in the 1920s completely changed how women live their lives

Wednesday, May 6, 2020

Perception Drives Everything Our Life Essay - 1347 Words

One thing I am beginning to realise is that perception drives everything in life. I am beginning to realise that all my negative states are the results of perception, or judgement of what is taking place in my life. Essentially it is all according to story, or the ego. Most of the perceptions we make are based on ego, our stories of what has happened in the past. This realisation has come due to an effort on my part to be more aware and conscious of what is taking place in my life. It is apparent that life is just perception; it is the observer perceiving the observed. We as human beings are both the observer and the observed of what we experience. Accordingly all of life is feedback of us, allowing us to see where we are at, ultimately giving us never ending opportunities to change, grow and essentially progress. In reality the universe and life is organised to cater to our progress, it is designed to lead us upward and forward towards realising our full potential. I have had opportunities this week to descend into old, repetitive negative states but I have chosen not too. And how did I get to that point of choice? First I was aware and secondly I changed my perception. If I was not aware, fully conscious, I would not have been able to change my perception. Why? Because I would have been consumed in the perception, the perception and I would have been one, not separate. Only by being conscious can you separate yourself from the perception you are making. This is whyShow MoreRelatedSigmund Freud : A Non Reductive Materialist1152 Words   |  5 Pagesa mind is divided between its multiple agencies, the id, ego, and superego. According to Freud, psychological life is an energy system, which has several levels. Hence, energy is experienced as either pleasure or un-pleasure in human behavior. Freud argues that the primary energy source of the mind occurs in the body as instinctive drives, also called as libidinal. These instinctual drives are also known as sexual instincts, which are in a technical sense refers to primary bodily processes, or basicRead MoreStevie Wonder1180 Words   |  5 Pagesartist is better known as Stevie Wonder. Even at birth, Stevie was ahead of his time. He was born premature and doctors were unsure if he would live. Stevie was placed in an incubator to save his life. As a result of the incubator supplying Stevie with too much oxygen, he was left blind. Throughout life, Stevie never let his disability hold him back. By age 10, he had already taught himself how to play a multitude of instruments including, piano, harmonica, and drums. Soon after, he was discoveredRead MoreThings Are Not Always What they Seem in The Necklace by Guy de Maupassant981 Words   |  4 Pagessays, â€Å"Things are not always what they seem.† The line betwixt perception and reality can not only be hard to discover, but can hide major differences between the two. What we believe about our world, both on a material and philosophical level, can be far from the truth. Nowhere is this fact more evident than in the classic short story, The Necklace, written by Guy de Maupassant. The Necklace successfully shows that ones perception and reality often are not even close to being the same. This essayRead MoreMeasures of Love in Society - Psychology1020 Words   |  5 PagesMeasures of Love in Society Love is an unbreakable bond that keeps a drive of compassion in all of our hearts. Love is a necessity, and while it may also be considered a luxury, sometimes it is overlooked, or written off as impracticable. Everyone seeks the feeling and situation to love and be loved in return. This is a topic of controversy all over the world and throughout every relationship. The topic lends itself to many social psychological phenomena. The argument of what love might be isRead MoreEssay about Buddhism: The Three Characteristics of Existence1443 Words   |  6 Pagesexistence. What we learn to develop as a result of understanding the three characteristics is renunciation. Once we understand that existence is universally characterized by impermanence, suffering and not-self, we eliminate our attachment to existence. Once we eliminate our attachment to existence, we gain the threshold of Nirvana. This is the purpose that understanding the three characteristics serves. It removes attachment by removing delusions, the misunderstanding that existence is permanentRead MoreThe Moral Decision Making : An Ethical Decision1517 Words   |  7 Pagesinner circle were exceptional critical thinkers capable of solving Germany’s economic issues and motivating a population to act. In fact, they accomplished both. However, very few, if any, would argue Adolf Hitler made the â€Å"right† decisions based on our understanding of ethics. Had Hitler involved ethics, or a more universally accepted code of ethics, in his critical thinking, he may have led Germany to economic success and cemented Germany’s spot as a world power for generations to come. AlthoughRead More My Disabled Brother Essay examples797 Words   |  4 Pagesconsider to be the single most important event of my life occurred in November. That was the day my very non-typical baby brother came into my life and forever changed my view. My brother Russ is a crucial part of my being and in many ways h as helped to shape my life. Russ began life with almost complete deafness and remained in his silent world until the age of three. He has also been diagnosed with an Attention Deficit Disorder, Visual Perception Deficiencies, and motor skill weaknesses. Russ requiredRead MoreEffective Leadership And My Current Leadership Skills1369 Words   |  6 Pagesincreased. For most of my life, I have thought of a leader as someone who can have an impact your life in respect to job security because that is what I was exposed to, and I never viewed relations such as parents or teachers as being leaders. I just took it as a given; they are there to fulfill a specific purpose: To educate and provide shelter. But all of that changed when I moved to Canada ten (10) years ago. Here, I was exposed to various things that would change my perception of what a leader is andRead MoreThe Myth Of Science And Technology1632 Words   |  7 Pages It is difficult to imagine what our world would be li ke if religion did not exist. Some people believe that religion is a manmade construct developed to try to preserve peace and sustain order in the world. Others truly believe in a superior being that created a man in his own image and everything we have in this world. The lack of credible evidences substantiating the existence of a greater being has created a divisive population of believers and nonbelievers. The advancement of science andRead MorePlato And Aristotle s Philosophy1372 Words   |  6 Pagesfrom forms. In this world, everything is continually changing, evolving, disappearing and reappearing. He believes opinion, imagination and perception are used on sensible objects and images. The imagination produces the images and the perceptions have a grounding in the actual world in which people live. Senses for example such as the ability to hear, see, touch, taste, and smell are both perception and imagination and Plato believes they fall short of knowledge. Perceptions are f ragmented and incomplete

Tuesday, May 5, 2020

Overcoming Psychological Changes In Company-Myassignmenthelp.Com

Question: Discuss About The Overcoming Psychological Changes In Company? Answer: Introducation Losing a major government contract was hard for both the company and the stakeholders. The employee went through a psychological phobia of losing their jobs and allowances. The company engineers should convince their colleagues no to worry every business has it good and bad years Motta (2014). The steps to ensure that the employee overcome this psychological changes include: Convincing them that there other contracts that the company can apply for that will keep the company moving. The ban will only last for one year hence the next year the company can still apply the government contract. The employee should not listen to rumors or people outside the company since negative comment will surround the company at this particular time. The company can still cater for the employees and the expenses too. The company leader should talk to the employee more to remove the negativity in them. The roadmap is put in place to prevent future failures of the project. The management strategies used includes-Introduction of the new technology to enhance efficiency and effectiveness to overcome the delay of power supply Morrison (2009). Another strategy involves going through the prices and offers available in the market to prevent future completion with the competitors. Foreseeing the implementation of the various sectors can help monitor the project in hand. The final thing involves delivery of quality work across the entire business for effectiveness thus promoting flexible response. The target set in place will be foreseen to complete the entire project. Using the ideas from Vic solar and the technology the power supply chain shall run smoothly and provide the required watts and a free maintenance routine shall be provided through the entire period of four years. Implementing the whole project into phase plans is an excellent idea to be undertaken by the companies. This will at least increase the efficiency of power supply from the panels by removing the default ones. Installing new panels can therefore increase the solar power supply substantially. Increasing power from 2MW to 2.3MW in the first phase and later to 2.5MW is the greatest achievement to be met. With the rise of Vicsolar technology and the technical plan it is therefore right to say that the overall supply of the solar power by the SJV can be enhanced by a great deal. Vicsolar failing to come into negotiation with SJV was a blow not only to the two companies but also to the whole project. Respondin g appropriately to uplift SJV by Vicsolar Company is a great step to ensure the project goes through and to meet the demands. The adopted strategies are meant to improve the power solar supply by not only the expected power supply but also higher supply amount. Innumerable measures had to be done, the first one being the replacement of the faulty and substandard solar panels that constituted to the total number of 960. This had to be done in order to raise the solar power watts. The terms of the contract agreement were refined and it was agreed that it would take four years as the maximum maintenance period to cater for the cost incurred during the failure of the initial project. The two companies would compensate the maintenance cost. The new Vicsolar technology when introduced in the market shall increase the total profit by 20 percent of the company while still supplying solar power Crawley (2014). Vicsolar due to the high interest is now going to give back the amount of money that is taken as a waving of the panel resource clause Motta (2014). The remedies that will enhance the two companies to overcome the crisis shall be conducted as follows. Setting a target power plant by 0.5MW is a good idea to meet the objectives of power supply. Increasing the power generation from working panels from 91% to 99%, shall translate to the individual power panel by 198W each. The total calculation shall be approximately 2. 18MW.Increasing the power by 0.3 MW from the number of remaining 960 solar panels is a good plan. At least the required power from each panel is 327W, which is a better solution. Instead of the 200W. The whole power supply shall rise up to 330W. Entrepreneurship cannot at all cost be separated from the business. Whenever a need arises the entrepreneurs or business, oriented individuals will always try to fill such a high demand in the market place. The field of engineering has not lagged behind in matters of solving societal needs. This is the reason why engineers like John and Mike decides to come up with water Purifier Company known as the Sustainable joint ventures (Anon, (2017) The project in itself can supply water within short period of time to a large number of the population. Initially the two engineers started a small enterprise known as Sustainable Solutions Pvt Ltd (SSLP). Initially the company was branded as KASVI although the it was the younger version of SSLP. The company initially established in the year 2004 as a profit making enterprise. The government backed the company by providing good policies that favored business accompanied by funding. Engineering leadership is the new market technology that deals wit h identifying a mega project that benefits the whole society. In this aspect leadership skills are employed to see that the whole project succeeds. The ability to use managerial skills that aligns with the proposed project should be the core idea. Government should always put strategies in place to help young entrepreneurs to ensure that they meet their goals and at the same time satisfying the arising needs of the society. The KASVI Company faced innumerable challenges. It failed to be in the market place for the longest time as expected in order to thrive. The enterprise immediate decline came along due to the influx of the new entrants. The government should provide policies to help young entrepreneurs from being turned down by others who are joining the same market. The new entrants enhanced competition and imitations of cheaper goods. The government on the other hand had already changed its impetus towards the energy sector in order to alleviate poverty. From the beginning, the SSLP had been one of the governments beneficiary in terms of the incentives and good policing. With the inception of Sustainable Joint Venture Company, a joint agreement was enhanced with Vic solar Company. With the support of Vic solar technologie s, the company ventured through the remote places as well as rural areas of India in order to install solar power panels. As initially indicated the government plays a great role in providing good policies together with funding. This therefore, provides a good base that enables those wishing to venture in the business to do so with easiness. In addition, this will enable a higher chance of the project thriving. Sustained Joint Venture (SJV) Company was developed with government-oriented policies, not only to develop the remote and the rural areas but in return for the better profits for the company. Having been in existence for a longer period of time and at the same time benefiting from the government policies and incentives, SJV was able to earn a contract with the government. Using the Australian network, SJV would oversee that it installed the solar panels within a period of 10 months. SJV was ready to utilize the opportunity available in that time to ensure it met its needs. Vicsolar Company was to act as the backbone in technological assistance. The market place hence provided opportunities for th e two companies. Vicsolar specializes in production of solar panel technologies and this therefore, provides a base for SJV to venture into the project of installing solar panels. In this case Vicsolar Company remains the best in delivering the solar panel equipment. The Vicsolar Company was to provide the technical aspects and the technology ideas to the SJV company (Anon 2017). The ready market would ensure that both companies met their targets, this was enhanced from the opportunities that saw the expansion and growth of the entire country. SJV wanted to come up with adequate and long lasting solutions when selling the portable water purifiers to the already existing demand. The idea of portable water purifiers blended well with the technology of solar panels. With adequate power from the solar panels, the idea of water purification would therefore succeed from the main idea. SJV was ready to use the new technology from Vicsolar to come up with the quality products and at the same time reducing the cost of production. With the SJV Company understanding the actual problem and strategies to gain the most advantage, the new technology proved to be excellent. The company enjoyed the monopoly of working with the government since no other company had established itself the government for that long. Availability of good market base plan would enable SJV and Vicsolar grow and expand indefinitely. It was also obvious that the idea of solar power technology would be seen through since Vicsolar had a wide range of experience in th e technical knowhow and financial base plan. In the year 2011, SJV entered into actual contract with the government after considering all the available factors. The solar Panel project after its implementation would produce an overall total of 2.5MW.It was further agreed that the project value would cost a maximum amount of a$3.2 million. After analyzing the financial plan for the whole project it was then agreed that the whole project in order to be completely completed and start functioning it would take approximately 10 months time. The number of the working solar panels to be installed were to be 12,000. This therefore, should have resulted from at least 22-25% of the whole project. Due to poor planning and management the profit foreseen by the SJV Company turned to be 16% which was far much less. The power purchase agreement (PPA) was 0.18/kWH. However, the whole project became messed up at the end. The mess occurred from the poor managerial plans of not meeting the 12000 panels and the deadline as had been agreed.The awai ted technologies did not however get through as it was earlier on agreed in the contract due to a number of problems that appeared afterwards. SJV faced a myriad of problems that turned it off from the ongoing projects. The actual challenge presented itself after the SSLP started losing its market focus and its grip in the same market place. The company lacked the adequate work force to source the innovations required for the project to go through since it failed to seek out the negotiations with Vicsolar. About four whole months were lost when they tried to negotiate for the panel-sourcing clause. This negotiation not only had a cost implication on the time but it further had financial implications. The market place become too tough which increased the total product cost. The seeking of alternative cheaper products than expected contributed to its project failure. Additional six months was also time wastage since it was not able to meet the required capacity. As planned in the agre ement the idea of sourcing power panels did not get the welcome from the Vicsolar hang (2010). After failing to meet the deadline and financing problem, that the company had faced there was still a way through. Let us now consider the technical strength and the assurances that were later put in place. Vicsolar technical system was applied which was one of the assurance to the project. The technical aspects would be as follows. Two automated systems were put in place the first one being the automated battery storage system. The second automated system involved the automated cooling mechanism. Considering the first system the solar panels would provide the required energy. The battery grid system would then store it and pass some currents to the temperature sensors Anon (2017). From there the current would then be passed to the monitor hub where it would be directed back to the battery or it would end up into the cooling system before embarking to the battery grid. The automated cooling mechanism is the easiest mechanism to be employed. This is because of its simple basic plan. The solar panels pass the currents directly to the temperature sensors then into the monitor hub and into the cooling system. The current can pass back into the solar panel or the battery grid for the processes to proceed now and again. When the two systems work co-currently, the expected adequate solar power shall never fail. This was the technical plan in the new technology to be employed by the Vicsolar Company. The technology constitutes the engineering leadership plan to ensure that the project is working without failure of solar power panel. Having analyzed the two power systems, it is also worthwhile to scrutinize the possible cause of power failure. Let us go through the SJV installation plans and possible causes of power failure as laid out in the plan. That occurred. Basing from the plans of the agreement that the company had to fulfill, the result of the whole project became as follows. The estimated number of panels is 12,000, which shall generate the power of 2. 5MW.Total number of panels installed is 12000 but the total number of panels not working is 960, which directly translates to 8 percent (Anon, (2017). The actual power generated is 2MW hence constituting to 11040 number of working solar panels. Considering calculating the power generated by each panel it amounts to approximately 181.1594 hence producing 91 percent of the total power supply. The expected power from each solar panel should be 200W. Financial Situation in SJV and Vicsolar and how Vicsolar should help to uplift SJV Considering the current technology outlined by the Vicsolar Company there cannot be any doubt to be raised on its efficiency and proficiency. It can be seen that the company had a good strategy to backup SJV so that it would complete its projects as agreed in the contract and to ensure it met its profits. (Anon, (2017) Vicsolar has good financial plan since it earlier on ventured in other businesses with other companies apart from the contact. working experience helped to transform Vicsolar into the center of its competency in terms of power supply highest capacity. The demonstrated formula and the supply chain is highly effective not only to the user but to the whole market section. The situation of power supply chain management by the SJV failed miserably. This is because it was unable to supply power to its clients within the stipulated deadline. The situation is further accelerated by its ability to lose profit margin by almost 10% resulted in the destruction of the financial capabilities. Another major problem occurred from SJV faces low-level turnovers of the power supply and its ineffectiveness to hand that. The rise of Vicsolar technology and the technical plan it is therefore right to say that the overall supply of the solar power by the SJV can be enhanced by a great deal. Vicsolar failing to come into negotiation with SJV was a blow not only to the two companies but also to the whole project. Responding appropriately to uplift SJV by Vicsolar Company is a great step to ensure the project goes through and to meet the demands. The adopted strategies are meant to improve the power solar supply by not only the expected power supply but also higher supply amount. Innumerable measures had to be done, the first one being the replacement of the faulty and substandard solar panels that constituted to the total number of 960. This had to be done in order to raise the solar power watts. The terms of the contract agreement were refined and it was agreed that it would take four years as the maximum maintenance period to cater for the cost incurred during the failure of the initial project. The tw o companies would compensate the maintenance cost. The new Vicsolar technology when introduced in the market shall increase the total profit by 20 percent of the company while still supplying solar power (Anon 2017). Vicsolar due to the high interest is now going to give back the amount of money that is taken as a waving of the panel resource clause. References Morrison, R. E., Ericsson, C. W. (2009). Developing effective engineering leadership. London, Institution of Electrical Engineers. Abdulwahed, M., Hasna, M. O. (2017). Engineering and technology talent for innovation and knowledge-based economies: competencies, leadership, and a roadmap for implementation. Pennock, J. O. (2006). Piping engineering leadership for process plant projects. Boston, Gulf Professional Pub. Crawley, E. F. (2014). Rethinking engineering education: the CDIO approach. Morrison, R. (2013). Maintaining effective engineering leadership: a new dependence on effective process. London, United Kingdom, Institution of Engineering and Technology. Chang, C. M. (2010). Service systems management and engineering: creating strategic differentiation and operational excellence. Hoboken, N.J., John Wiley Sons. Motta, G., Wu, B. (2014). Software engineering education for a global e-service economy: state of the art, trends and developments.